Shipping policy

Shipping Destinations

Alignvex currently ships to addresses within the United States. We deliver to all 50 states, including residential addresses, business locations, and P.O. boxes where carrier services permit. Certain remote locations, military APO/FPO addresses, U.S. territories, or areas with restricted carrier access may experience extended delivery timeframes or may have limited shipping availability depending on carrier capabilities and regional accessibility. If you are uncertain whether we can ship to your location, please contact us at content@alignvex.shop or call 805-671-7292 before placing your order.

Shipping Rates and Free Shipping

All domestic shipping within the United States is FREE. There are no shipping charges, handling fees, or additional delivery costs for orders shipped to addresses within the continental U.S., Alaska, or Hawaii. The price you see at checkout is the final price you pay, exclusive of any applicable sales tax, which is calculated based on your shipping destination and added at checkout in accordance with state and local tax regulations.

Order Processing and Handling Time

Orders placed through Alignvex are typically processed within 1 to 2 business days after payment confirmation. Processing includes order verification, inventory confirmation, quality inspection, secure packaging, and preparation for shipment with the carrier. Orders are processed during standard business days, Monday through Friday, excluding weekends, federal holidays, and any temporary operational closures.

During periods of high order volume—such as major promotional events, holiday seasons, or sales campaigns—processing times may be extended slightly. We will notify you by email if your order experiences any significant processing delays. If you have specific delivery deadline requirements, please contact us at content@alignvex.shop or 805-671-7292 before placing your order to confirm feasibility.

Delivery Time Estimates

After your order has been processed and shipped, the estimated delivery time to most destinations within the United States is 3 to 5 business days. This delivery window begins once the package has been picked up by the carrier and is in transit, not from the date of order placement. The total time from order placement to delivery typically ranges from 4 to 7 business days, accounting for both processing and transit time.

Delivery estimates are provided for informational purposes and are not guaranteed delivery dates. Actual delivery times may vary due to factors beyond our control, including but not limited to:

Weather conditions, natural disasters, or severe storms affecting transportation networks
Carrier delays, routing changes, or logistical disruptions
Incorrect, incomplete, or undeliverable shipping addresses provided at checkout
Regional accessibility issues, remote locations, or areas with limited carrier service
Federal holidays, carrier operating schedules, and seasonal volume surges
Security delays, customs inspections (if applicable), or address verification requirements

Alignvex is not liable for delays caused by circumstances outside our reasonable control. If your order has not arrived within the estimated delivery window, please contact us immediately so we can assist in locating your package.

Shipping Carriers and Methods

We work with trusted national and regional carriers to ensure reliable delivery throughout the United States. Carriers may include USPS, UPS, FedEx, or other reputable shipping providers, selected based on destination, package size, delivery speed, and service availability. The specific carrier and service level for your order will be determined during fulfillment and may not be selected by the customer unless explicitly offered as an option at checkout.

Alignvex reserves the right to select the most appropriate carrier and shipping method for each order to optimize delivery reliability, cost-efficiency, and customer satisfaction.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email at the address provided during checkout. This email will include your tracking number and a link to the carrier's tracking portal, where you can monitor the progress of your shipment in real time.

Please note that tracking information may take 24 to 48 hours to become active in the carrier's system after the shipment confirmation is sent. Initial tracking events typically show only that a shipping label has been created; full tracking details and transit updates will appear once the carrier has scanned and processed the package at their facility.

If you do not receive a shipping confirmation email within 3 business days of order placement, or if your tracking information shows no movement for an extended period, please contact us at content@alignvex.shop or 805-671-7292 with your order number for assistance.

Split Shipments

In some cases, items within a single order may be shipped separately due to inventory location, warehouse fulfillment logistics, product availability, or carrier constraints. If your order is split into multiple shipments, you will receive separate shipping confirmation emails with distinct tracking numbers for each package. You will not be charged additional shipping fees for split shipments.

All items in a split shipment are expected to arrive within the standard 3 to 5 business-day delivery window from their respective ship dates, though individual packages may arrive on different days.

Incorrect or Incomplete Shipping Addresses

Customers are solely responsible for providing accurate, complete, and deliverable shipping addresses at the time of checkout. Please double-check all address details—including street number, apartment or suite number, city, state, and ZIP code—before submitting your order.

Alignvex is not responsible for orders delayed, returned, or undelivered due to incorrect, incomplete, or invalid addresses provided by the customer. If a package is returned to us by the carrier as undeliverable due to an address error, we will contact you to arrange reshipment. Reshipment may be subject to additional shipping charges if the error was due to customer-provided information. Address changes or corrections after an order has shipped must be made directly with the carrier and may not always be possible.

If you realize you have entered an incorrect address immediately after placing your order, contact us at content@alignvex.shop or 805-671-7292 as soon as possible. We will make every reasonable effort to update the address before the package ships, but we cannot guarantee changes once the order is in the carrier's possession.

Delivery Attempts and Failed Deliveries

Most carriers will make multiple delivery attempts if no one is available to receive the package. If delivery cannot be completed after several attempts, the carrier may leave a notice with instructions for pickup at a local post office or carrier facility, or the package may be returned to Alignvex.

If a package is returned to us due to failed delivery attempts, refusal by the recipient, or an undeliverable address, we will contact you to discuss re-shipment options. Customers may be responsible for additional shipping costs for reshipment in cases where the return was due to customer error or unavailability.

Lost or Damaged Packages

While rare, packages may occasionally be lost or damaged in transit. If your tracking information indicates that your package was delivered but you did not receive it, please take the following steps:

Check with household members, neighbors, building management, or mailroom staff who may have accepted the package on your behalf
Inspect all potential delivery locations around your property (porches, side doors, garages, or mailbox areas)
Review any delivery notes or photos provided by the carrier in your tracking details
Wait 24 to 48 hours, as packages are sometimes marked delivered prematurely or delivered to a nearby secure location

If you still cannot locate your package after these steps, contact us immediately at content@alignvex.shop or 805-671-7292 with your order number and tracking information. We will open an investigation with the carrier and work to resolve the issue, which may include reshipping your order or issuing a refund, depending on the outcome of the carrier's investigation.

If your package arrives visibly damaged, do not discard the packaging. Take photos of the exterior damage and the condition of the contents, and contact us within 48 hours of delivery. We will file a damage claim with the carrier and arrange for a replacement or refund as appropriate.

International Shipping

At this time, Alignvex ships only to addresses within the United States. We do not currently offer international shipping to destinations outside the U.S., including Canada, U.S. territories not serviced by standard domestic carriers, or overseas addresses.

If you are located outside the United States and wish to purchase from Alignvex, you may use a third-party package forwarding service at your own risk. Alignvex is not responsible for any issues, delays, fees, taxes, duties, customs holds, or delivery failures associated with the use of package forwarding services. All forwarding arrangements, international shipping costs, customs clearance, and import duties are the sole responsibility of the customer.

Duties, Taxes, and Customs (If Applicable)

Because Alignvex currently ships only within the United States, international customs duties, import taxes, VAT, or brokerage fees do not apply to standard orders. Applicable U.S. state and local sales taxes are calculated at checkout based on the shipping destination and added to your order total in compliance with state tax regulations and economic nexus requirements.

If international shipping becomes available in the future, customers will be responsible for all duties, taxes, customs fees, and import charges imposed by the destination country. These fees are not included in the purchase price or shipping costs and must be paid by the recipient upon delivery or customs clearance.

Order Confirmation

After successfully placing an order, you will receive an order confirmation email at the email address provided during checkout. This email serves as your receipt and includes:

Order number and date of purchase
Itemized list of products ordered, including quantities and prices
Shipping address and billing address
Payment method and total amount charged (including tax)
Estimated processing and delivery timeframes

Please review your order confirmation carefully. If any information is incorrect—particularly your shipping address—contact us immediately at content@alignvex.shop or 805-671-7292 so we can make corrections before the order is processed and shipped. We cannot guarantee that changes can be made once an order has entered the fulfillment process.

Shipping During Holidays and Peak Seasons

During major holidays, promotional events (such as Black Friday, Cyber Monday, or end-of-year sales), and peak shopping seasons, order volumes increase significantly. While we strive to maintain our standard processing and delivery timeframes, please anticipate potential delays during these periods due to high demand and carrier volume.

If you are ordering during a holiday period and need your items by a specific date, we strongly recommend placing your order well in advance and contacting us to confirm feasibility. Alignvex cannot guarantee delivery by a specific date and is not responsible for carrier delays during peak seasons.

Promotional Shipping Offers

From time to time, Alignvex may offer special promotional shipping rates, expedited shipping upgrades, or other limited-time shipping incentives. Any such promotions will be clearly communicated on our website, via email, or during the checkout process. Promotional offers may be subject to eligibility requirements, minimum purchase thresholds, specific product categories, or limited geographic areas.

Promotional shipping offers cannot be combined with other discounts unless explicitly stated, and they may be modified or discontinued at any time without prior notice. All terms and conditions applicable to a specific promotion will be provided at the time the offer is made.

Refused or Abandoned Shipments

If you refuse delivery of your order or fail to claim a package held for pickup by the carrier, the package will be returned to Alignvex. Once the return is received and inspected, we will process a refund for the purchase price of the items, minus any return shipping costs incurred by Alignvex, in accordance with our Return Policy.

Customers who refuse shipment or abandon packages without notifying Alignvex in advance may be responsible for return shipping fees. Repeated refusals or abandonments may result in restrictions on future orders.

Contact for Shipping Questions

If you have any questions, concerns, or issues regarding shipping, delivery timeframes, tracking, address changes, or any aspect of order fulfillment, please contact our customer support team:

Email: content@alignvex.shop
Phone: 805-671-7292
Mailing Address: Alignvex, 10530 W Alvarado Rd, Avondale, AZ 85392, United States

Our team is committed to providing prompt, helpful assistance with all shipping-related inquiries. Please have your order number and any relevant tracking information available when you contact us to help us serve you more efficiently.

Changes to This Shipping Policy

Alignvex reserves the right to update, modify, or revise this Shipping Policy at any time to reflect changes in our shipping practices, carrier services, operational capabilities, legal requirements, or business needs. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Your continued use of our website and placement of orders after any changes to this Shipping Policy constitutes your acceptance of the updated terms. This policy is part of our overall Terms of Service and should be read in conjunction with our Return Policy and Privacy Policy.

Limitation of Liability

Alignvex is committed to providing reliable and timely shipping services. However, we are not liable for delays, losses, damages, or failures in delivery caused by circumstances beyond our reasonable control, including but not limited to acts of God, severe weather, natural disasters, carrier disruptions, labor strikes, governmental actions, public health emergencies, terrorism, war, or other force majeure events.

Our liability for any shipping-related claim is limited to the purchase price of the affected items. Alignvex is not responsible for consequential, incidental, or indirect damages arising from shipping delays or delivery failures, including but not limited to lost profits, missed opportunities, or inconvenience.

Compliance with Laws and Regulations

This Shipping Policy and all related fulfillment practices are designed to comply with applicable federal and state laws, including consumer protection statutes, e-commerce regulations, and data privacy laws such as the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) where applicable. We are committed to transparent, fair, and lawful shipping practices.

Alignvex reserves the right to refuse or cancel any order that violates applicable laws, our Terms of Service, or is suspected of fraud, abuse, or unauthorized use.