Contact Us
We're Here to Help
At Alignvex, we're committed to providing you with friendly, responsive customer support. Whether you have a question about a product, need help with an order, or want to learn more about our services, our team is ready to assist you. We value every customer and strive to make your shopping experience as smooth and enjoyable as possible.
Contact Information
For general inquiries, product questions, or customer support, please email us at:
content@alignvex.shop
We typically respond to email inquiries within one business day during our regular business hours.
Phone
Prefer to speak with someone directly? Give us a call at:
(805) 671-7292
Our phone lines are staffed Monday through Friday during business hours. If you reach our voicemail outside of operating hours, please leave a message with your name, contact information, and a brief description of your inquiry, and we'll return your call as soon as possible.
Mailing Address
You can also reach us by mail at:
Alignvex
10530 W Alvarado Rd
Avondale, AZ 85392
United States
Business Hours
Our customer support team is available to assist you during the following hours:
- Monday – Friday: 9:00 AM – 5:00 PM (Pacific Time)
- Saturday – Sunday: Closed
Please note that response times may be slightly longer during weekends and holidays, but we'll get back to you as quickly as possible when we return to the office.
What to Expect When You Contact Us
Response Time
We aim to respond to all email inquiries within one business day. Phone inquiries received during business hours are typically handled immediately or within a few hours if our team is assisting other customers. For inquiries submitted outside of business hours or during weekends, you can expect a response on the next business day.
Order Inquiries
If you have questions about an existing order—including order status, tracking information, or modifications—please include your order number in your message. This helps us locate your information quickly and provide you with accurate, timely assistance. You can find your order number in your order confirmation email.
Shipping & Delivery
We offer free shipping within the United States on all orders. Standard delivery typically takes 3-5 business days from the date your order is processed and shipped. If you have questions about your shipment, tracking updates, or expected delivery, our team is happy to help. Please have your order number ready when you contact us.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, we accept returns within 30 days of delivery. For detailed information about our return process, eligibility, and instructions, please visit our Returns & Exchanges page. If you have specific questions about a return or need assistance initiating one, contact us at content@alignvex.shop or call (805) 671-7292, and we'll guide you through the process.
Product Questions
Not sure which product is right for you? Need more details about materials, dimensions, compatibility, or features? We're here to help you make an informed decision. Reach out with any product-related questions, and our knowledgeable team will provide the information you need.
Feedback & Suggestions
We're always looking for ways to improve. If you have feedback about your shopping experience, suggestions for new products, or ideas on how we can serve you better, we'd love to hear from you. Your input helps us grow and deliver the best possible service to our customers.
Privacy & Security
Your privacy is important to us. Any personal information you share when contacting us is handled in accordance with our Privacy Policy. We use your information solely to respond to your inquiry and provide customer support. We do not sell or share your contact information with third parties for marketing purposes.
Thank you for choosing Alignvex. We look forward to assisting you!